The opening segment includes a brief personal introduction to William Ury and a discussion on negotiation and conflict resolution.

• William Ury is introduced as an expert in negotiation and conflict resolution.
• Ury and the host discuss the role of negotiation in everyday life and the importance of uncovering underlying interests in conflicts.

William Ury talks about the importance of saying no and how it has contributed to his success, citing an anecdote about Warren Buffett.

• Ury highlights that saying 'no' is crucial to success, as demonstrated by Warren Buffett's investment strategy.
• The ability to decline allows for selective yeses that align with one's interests and goals.

William Ury shares his daily routines that contribute to his physical and mental health, emphasizing the importance of walking.

• Ury walks daily to maintain physical fitness and mental clarity.
• He views walking as an integral part of human evolution and a practice that fosters creativity.

An exploration of Ury's concept of a 'positive no', a framework for declining requests while preserving relationships.

• A 'positive no' starts with an affirmative to one's own interests, followed by a clear no, and ends with a positive note.

Ury discusses his experience with conflict resolution in international contexts, providing insights into complex negotiations.

• He narrates his involvement in negotiations between a separatist group in Indonesia and the government, highlighting the importance of understanding deeper interests.